Responsible Gambling Policy
At StakeWise we are committed to keeping play safe and under control. We want gambling to remain a form of entertainment, not a source of harm, so we provide clear tools and guidance to help you manage your activity. If you ever feel your play is becoming a problem, we encourage you to use our account controls and to seek support from trained organisations.
Player protection principles
We put player safety first by offering practical controls and by promoting responsible play. We expect customers to be at least 18 and to play within their means. Our aim is to make it simple to monitor activity, limit spending and take a break when needed.
Activity-control tools
You can manage your account with a set of built-in tools designed to limit harm. These include deposit limits, loss limits, session reminders and the option to take short breaks or longer self-exclusion. You will find these controls in your account settings or the responsible gambling section of our site.
Deposit limits
Set daily, weekly or monthly deposit limits to stay within a budget. Limits can usually be reduced at any time and will apply straight away. Increasing a limit may require a short review period to protect your account and wellbeing.
Loss limits
Loss limits let you cap the amount you can lose over a set period. These limits help to prevent chasing losses and give you a clear boundary for acceptable spending. We recommend combining loss limits with deposit limits for tighter control.
Time limits, account breaks and self-exclusion
Take a short time-out if you need a break from gambling. We also offer longer self-exclusion options for those who want to stop for weeks, months or longer. During self-exclusion your account will be closed to play and promotional contact will be paused. If you need help reactivating your account after a break, we will guide you through the next steps.
Signs of problematic behaviour
Be alert to changes in your gambling patterns. Common warning signs include:
- Spending more time or money than intended
- Chasing losses to try to recover money
- Neglecting work, family or social commitments
- Borrowing money or using essential funds to gamble
- Feeling anxious, secretive or distressed about gambling
Practical tips for staying in control
Plan your play before you start, set firm deposit and time limits, avoid gambling when tired or stressed, and don’t use gambling to solve financial problems. Share your limits with someone you trust and consider using reality checks or session reminders to keep play in check.
Professional help and support organisations
If you need specialist support, please contact national services such as GambleAware or GamCare for advice, counselling and practical help. Your GP or local health services can also signpost support in your area. Seeking help early can make a real difference.