Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use StakeWise. We take privacy seriously and want to make clear what data we hold, why we hold it and how you can manage your information.

Types of data we collect

Personal data

We collect information you provide when you register or verify your account, for example your name, date of birth, address, email address and phone number. We may also collect identity documents and verification data where required for account checks.

Technical data

Technical information is collected when you use our site or app. This includes IP address, device type, browser, operating system, crash reports, session logs and other diagnostic data that help us deliver and improve the service.

Transactional and activity data

We record transactional details such as deposits, withdrawals and payment method information, plus account activity like game history, bets placed and session duration. These records are used for account management and to prevent fraud.

How we use your information

We use data to operate your account, process payments, perform identity and background checks, respond to enquiries and provide customer support. Data also helps us detect and prevent fraud, comply with legal obligations and maintain the integrity of the service.

We may use aggregated or anonymised information for performance monitoring and product improvements. Where we rely on consent for marketing communications you can withdraw consent at any time.

Data protection practices

We protect personal information using reasonable technical and organisational measures, including access controls and encryption where appropriate. Access to your data is limited to those who need it to perform their role or to deliver services on our behalf.

We retain personal data only as long as necessary for the purposes described, account administration, legal or regulatory obligations and legitimate business needs.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences and provide analytics. Some cookies are essential for basic functions; others help us understand usage and show relevant content. You can manage cookie settings through your browser or device and may withdraw consent for non-essential cookies.

User rights

You have the right to request access to your personal data, correct inaccurate information, request deletion in certain circumstances, restrict processing or object to specific uses. You may also request a copy of your data in a portable format where applicable.

Access, correction and deletion

To exercise your rights contact our data team at [email protected]. For security we may ask you to verify your identity before making changes. We will respond promptly and explain any legal or operational reasons that prevent immediate deletion.

Information sharing and third parties

We share data with service providers who process payments, verify identity, provide customer support and deliver analytics. We may disclose information where required by law or to prevent fraud. All third parties are required to protect your data in line with applicable standards.

Privacy policy updates

We may update this policy from time to time. Any material changes will be published here and, where appropriate, notified to you. Please review this page regularly to stay informed about how we handle your information.