Need Help? Contact Us
Support is available to assist with questions, account‑related issues, technical concerns or general feedback. Our team can help with verification, payments, security enquiries or usability problems, and will aim to resolve matters promptly and courteously. Please get in touch via the convenient channels below; we prioritise clear communication and will confirm receipt of your enquiry and advise next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; expected response within 2 working hours) |
| General enquiries | [email protected] (corporate, press and general queries) |
| Affiliate enquiries | [email protected] (partner programmes, commission enquiries) |
| Phone | +44 20 7946 5823 (Mon–Fri, 09:00–18:00; voicemail outside hours) |
| Working hours | Mon–Fri, 09:00–18:00 |
| Payments | [email protected] (withdrawals, billing, KYC) |
| Data protection | [email protected] (GDPR, data subject requests) |
| Complaints | [email protected] (formal complaints; escalation available) |
Email Assistance
For detailed requests, account‑related issues, or matters that require explanations or supporting documents, please contact us by email as the preferred method. Include a clear subject line and provide your current contact details and account reference to help us respond promptly. Complete information reduces delays and allows our team to investigate and resolve your inquiry more efficiently.
Contact Form
Response Time
Support requests are typically handled promptly; most inquiries receive a response within one business day. For straightforward account or general questions you'll usually hear back sooner, while complex issues—such as multi‑department investigations, security checks, or KYC matters—may require additional time to resolve. We’ll keep you informed of progress and aim to provide clear updates until the matter is closed.
Feedback
Please share your feedback, suggestions, or ideas to help improve our website — we value every comment. Your input is carefully reviewed by our team and used to refine features, fix issues, and enhance the overall user experience. Tell us what you like, what’s missing, or how we can do better; your suggestions directly contribute to ongoing improvements.